Refund policy
Refund Policy
Last updated: August 23, 2026
At Oxyluxe.store, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
Non-Returnable Items
The following items cannot be returned:
- Items on sale or marked as final sale
- Downloadable digital products
- Gift cards
- Items that have been used, damaged, or altered
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank, as there is often some processing time before a refund is posted
If you’ve done all of this and still have not received your refund, please contact us at support@Oxyluxe.store.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@Oxyluxe.store.
Shipping Returns
To return your product, please email us first at support@Oxyluxe.store to receive return instructions. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our Refund Policy, please contact us at: support@Oxyluxe.store